Network Performance Characteristics

Service Description

High Speed Internet Service is provided via a 10Gig x2 Ethernet DIA connection from our Tier 2 backbone provider. Fiber-To-The-Home (FTTH) technologies are utilized to deliver service to the end user premise (customer). Under normal circumstances, a customer should expect to receive the speed of the service-tier purchased. Due to local loop type, length, and possible congestion on the network, the actual speed achieved may be at times less than the published speeds. Speeds are only as good as the current bandwidth not being used. Latency on Cap Rock’s network is approximately 13ms.